Coronavirus (COVID-19) information for our patients

Note: new restrictions do not affect those attending medical appointments

At I-MED your health and safety are our number one priority. While restrictions are in place in Melbourne and on the New South Wales and Victorian border, you are still able to attend your medical appointments. Melbourne residents may travel further than the mandated 5km radius for healthcare purposes, and the 8pm-5am curfew does not apply to patients travelling to their medical appointment. Residents in the border regions my cross the border to attend appointments, as long as you have a permit. You can apply for a permit online at the New South Wales Government website. We continue to adhere to the Department of Health guidelines for social distancing and infection control at all our clinics.


Update: preventing the spread of infection

The Victorian Government has mandated the wearing of face coverings in public places in metropolitan Melbourne and the Mitchell Shire. For more information for patients living in these areas, click here. The Premier of New South Wales is also strongly recommending the use of face masks when shopping, travelling on public transport or visiting places of worship. 

At I-MED Radiology, the safety of our patients and staff is our highest priority. That why in our clinics in regional Victoria and all of New South Wales, our staff will be wearing masks, and patients may also be asked to wear a mask as well. If you have a mask, please bring it with you. 


An interview with our CMO

The last few months have been extra-busy for our Chief Medical Officer, Dr Ron Shnier, as he helps I-MED Radiology navigate the COVID-19 pandemic. We asked Dr Shnier to help us understand a bit more what the challenges are for practitioners and patients needing diagnostic imaging during the pandemic.

Special appointment times for vulnerable patients

During the COVID-19 pandemic it is more important than ever that we continue to provide radiology services to our practitioners and patients.  The safety of our patients and staff remains a paramount consideration, in particular those patients who are elderly, pregnant and immunocompromised.

To better support our patients’ peace of mind, we have introduced dedicated clinics where our more vulnerable patients can attend during specific times.  Please call us to arrange your imaging at one of these locations.

Our strict adherence to hygiene during the pandemic

With the safety of our patients and clinic staff of paramount consideration, we are closely following Department of Health guidelines for infection control and environmental cleaning and disinfection at all out clinics. Our radiologists and clinic staff are utilising appropriate personal protection equipment, every room is cleaned daily, and linen changed between procedures. With each examination we are following Department of Health protocols for the management of patients, while ensuring all working areas and workstations are kept in continual state of cleanliness.  

Screening for flu-like symptoms

We have a number of procedures in place to prevent the spread of colds and flu-like diseases in our clinics.  You may be asked to wear a mask to protect our team and other patients; or you may be asked to wait in a specified isolation area in the clinic.

When booking an appointment, please let our customer team know your COVID-19 status, or if you are feeling unwell.  Staff will then provide you with important information to help us appropriately prepare for your arrival to our clinic.

Providing exceptional care when our patients need it most

During the COVID-19 pandemic, it is more important than ever that we maintain our vital diagnostic imaging services to our practitioners and patients.  Our committed radiologists and clinic staff are continuing to provide high quality and expert care, delivering better health outcomes for patients across Australia.

Book your appointment online

With I-MED Radiology’s new online appointment service, you have the ease and convenience of booking your appointment online via mobile or desktop.

Telehealth radiology imaging requests 

The Federal Government recently announced important changes regarding Medicare and Telehealth appointments, to help doctors maintain their patient’s healthcare during the lock down. Your doctor is now able to refer you for a radiology examination after a Telehealth examination, using an e-referral or emailing a referral to us. This is good news for patients with suspected illness or injury that may require diagnostic imaging.
Once your doctor has sent an emailed referral or e-referral, we will be in touch with you to make an appointment. 

Social distancing guidelines for our clinics

In accordance with Department of Health guidelines, and to ensure the safety of our patients and staff, we are limiting the number of people allowed in our waiting rooms. PATIENTS ONLY are permitted into our clinic waiting rooms. Exceptions are when a patient requires a carer, or the patient is a child.

In the case of obstetric patients, please check with the clinic at the time of booking about whether your partner can attend the scan. Due to the length of the obstetric procedure, and the limited amount of space in the sonography rooms, partners may be asked to wait outside the clinic. In some cases they may be able to be called in to see the baby images on screen in the last ten minutes or so, or the images can be recorded to be viewed at home later. We understand this may be disappointing for some patients, but these measures are in place for the protection of both our patients and staff. Please note we request that patients do NOT bring young children with them to the clinic.

Revised clinic opening hours

As a vital healthcare service provider, I-MED Radiology is committed to maintaining our services to practitioners and patients. However, some of our clinics have revised their opening hours. Use the ‘Find clinic’ button at the top of the page to view updated clinic opening hours.

Australian Govt Coronavirus app

Get the Coronavirus Australia app to stay up to date with official information and advice about the coronavirus (COVID-19) situation. You can check your symptoms and get notified when urgent information and updates are published.


Stay up to date via our blog

Visit our blog page for further information and updates about how our clinics are continuing to provide services to practitioners and patients during the pandemic.  

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