Our chat is a smart virtual assistant available directly on our website. It can answer common questions about clinics, preparation information, pricing and payment enquiries — instantly, without needing to call us or wait on hold. 

Look for the chat icon in the bottom corner of our website. Just click it and type your question to get started. 

The chat is available on our website at any time. However, the ability to connect with a real team member is available during business hours only. 

The chat can help you with general enquiries, clinic information, preparation enquiries, pricing and billing information. Soon Imogen will be able to also help you book or reschedule and appointment.  

The chat is a virtual AI, but it is designed to feel natural and conversational. If you would prefer to speak with a real person, simply ask to be connected and a team member will take over during business hours. 

If the chat isn't able to help, you'll be given the option to connect with one of our team members directly. Outside of business hours, you can leave a message and we'll follow up with you. 

Not at this stage. We recommend noting down any important information shared during your chat for your own records. 

Yes. We take your privacy seriously. Imogen will not collect or retain any personal or private information. Please avoid sharing sensitive personal information such as your date of birth full payment details through the chat. 

No. You can use the chat without logging in or creating an account. 

Yes, the chat can assist with general billing queries by providing guidance on how to pay bills via Bpay or provide contact details for the Accounts Receivable department should you need further assistance

Try refreshing your browser or clearing your cache. If the issue persists you can report this via the report chat function. Imogen will also display a message when any technical difficulties are encountered.

Yes, the chat is accessible on both desktop and mobile devices