The personal and sensitive information we collect about you  

The types of personal and sensitive information that we collect and hold about you are: 

• your name, contact details, sex, gender, date of birth; 
• medical images of you, your clinical history (such as medication taken, previous test results), correspondence to and from healthcare providers, records of our past engagement with you and other relevant circumstances, such as your family, medical or employment history; and 
• relevant government and insurance identifiers (such as your Medicare number or private health insurance details), when necessary for billing or other administrative purposes. 

Why and how we collect and hold your personal and sensitive information  

We collect personal and sensitive information about you from: 

• you, when you attend our clinics, book an appointment, contact us by phone, email or through our websites; 
• your request or referral form from your Referrer which includes information about your past clinical history; 
• people or entities that ask us to provide you with our services, for example a hospital where you are a patient, a government department, an allied health professional, your employer, or a trial company where you are a participant in a clinical trial; 
• associated I-MED entities; 
• the results of any tests or procedures from other medical service providers, such as pathology and other diagnostic testing providers; or 
• someone who is responsible for you, for example your guardian, carer or translator. 

When we collect your personal and sensitive information from someone else, we do so on the basis that they have your consent to provide the information to us or are otherwise required or authorised by law to provide it to us. 

In the course of providing you with our services, including when we use digital radiology technology and programs, we may generate personal and sensitive information that relates to you (e.g. scans and diagnostic reports). 

 Why we need your personal and sensitive information and how we use it 

The main reason we collect, hold, use and disclose your personal and sensitive information is to provide our services to you and to carry out patient-related services. 

We use your personal and sensitive information to: 

• provide our services to you, including to provide a medical diagnosis or opinion and assess your health status; 
• obtain or provide copies of past medical images of you, reports or other clinical information to your Referrer and their staff, other healthcare providers and their staff, and other relevant service providers and their staff (e.g. insurers); 
• respond to your enquiries, provide you with a copy of your records and verify your identity; 
• upload information to your MyHealth Record in accordance with your account permissions;  
• carry out administrative and internal business services (e.g. billing, payment matching, complaint handling, risk management and practice accreditation);  
• carry out statistical analysis, quality assurance and internal investigations; 
• send out reminders for appointments; 
• provide information to your employer or a government department, if the services were requested by them for you;  
• notify relevant organisations (e.g. medical insurers and/or legal advisors) of an incident; 
• comply with laws and assist government or law enforcement agencies where we are required or authorised to do so; 
• manage our information and systems security and risks such as supporting the management of our information security and network procedures to prevent cyber-attacks, unauthorised access and other criminal or malicious activities; 
• facilitate clinical or medical research where permitted by law; 
• improve the use and operation of technology tools (including artificial intelligence (AI)) in the delivery of healthcare services; 
• design and improve our services through system training and technical enhancements (including AI) in order to improve patient and Referrer services, health outcomes and other business activities; 
• prepare case reports for discussion at clinical meetings and clinician education. 

We may also use your personal and sensitive information by de-identifying it, in order for I-MED to: 

• undertake certain de-identified data projects that are described at Your Privacy | I-MED Radiology Network from time to time; and 
• prepare online medical education, external clinical case conferences and seminars, and for preparation of medical publications. 

We use technology tools (including AI) in the delivery of our services to you. These tools use your personal and sensitive information to support the booking of your service, generate medical images of you; support in clinical decision making and dictate your radiology report via speech recognition, which also continuously trains the tool, to improve the accuracy of your reports and other patients. 

Information will be considered to be de-identified where it has undergone a process of de-identification such that it no longer falls within the definition of personal information under the Privacy Act. 

Sharing your personal and sensitive information  

We share your personal and sensitive information outside of I-MED for medical, insurance, legal, management, business improvement and administrative reasons, including with: 

• healthcare providers and their administrative staff (for patient-related services), including those that: 

           ~ are or become involved in your healthcare; 

          ~ tell us of a serious threat to your health or safety, or other medical reason which are for your benefit; 

          ~ have access to I-MED’s health records portal, which includes your health information. Health  professionals are granted access to I-MED’s health records portal if they register an account with us and are subject to our terms of access and use of the I-MED health records portal, which includes confidentiality and privacy obligations; 

• your authorised representatives; 
• insurers (including Medicare) for the purpose of benefits payable or other third parties for billing/ accounts purposes; 
• our staff and members of our group, and our professional advisors (e.g. auditors and legal advisors) and medical insurers; 
• our third party suppliers and contractors that help us deliver our services and business operations; 
• government and regulatory authorities, law enforcement and other organisations, where required or authorised by or under Australian law; 
• clinics, research bodies or other healthcare providers for the purpose of engaging in clinical or medical research where permitted by law; and 
• our authorised technology partners for the purpose of de-identifying personal and sensitive information to enable I-MED to then use that de-identified information for data projects that are described at Your Privacy | I-MED Radiology Network from time to time. 

Except as outlined above, we don't share your sensitive information with unrelated third parties without your consent or unless we are authorised or required to do so by law. 

The personal and sensitive information we collect about you  

The personal information we collect and hold about you may include identity and other general personal information, such as your name, contact details, sex, gender, date of birth, role or profession and place of employment. 

Why and how we collect and hold your personal and sensitive information  

We collect personal information about you from: 

• you (e.g. when you contact us by phone, email or our websites/ portals, or submit a referral form); 
• associated I-MED entities; and 
• third party service providers (including IT service providers). 

When we collect your personal information from someone else, we do so on the basis that they have your consent to provide the information to us or are otherwise required or authorised by law to provide it to us. 

Why we need your personal and sensitive information and how we use it 

The main reason we collect, hold, use and disclose your personal information is to facilitate our usual business operations, including the provision of medical imaging and nuclear medicine services to our patients. 

For you as a medical practitioner, we also collect, hold, use and disclose your personal information to design, improve and manage our services, business and your experience with us. We use technology tools (including AI) to enable us to do this.  

We use your personal information to: 

• provide medical imaging and related health services to our patients (e.g. where you are the Referrer); 
• provide you with a user account to certain of our systems (e.g. to view your patient's medical imaging results); 
• carry out administrative services (e.g. payroll, billing, licensing verification, practice accreditation and statistical analysis); 
• improve the services we provide (including by facilitating education and training to improve the delivery of medical services to patients, and via the implementation of technical enhancements to our systems and protocols); 
• comply with laws and assist government or law enforcement agencies where we are required or authorised to do so; 
• manage our security and risks such as supporting the management of our information security and network procedures to prevent cyber-attacks, unauthorised access and other criminal or malicious activities; and 
• undertake certain de-identified data projects that are described at Your Privacy | I-MED Radiology Network from time to time. 

We may also use your personal information to provide you (e.g. by email) with marketing materials about us and our services, and about the services of others that we believe you may be interested in. You may opt out of receiving marketing material from us at any time by contacting us in any of the ways specified in that material (or via the contact details below) and we will remove you from our marketing mailing list. 

Sharing your personal and sensitive information  

We disclose your personal information to: 

• your authorised representative(s) where you, or an appropriate third party, notify us in writing to do so; 
• insurers for the purpose of benefits payable or other third parties for billing/accounting purposes (e.g. Medicare, workers' compensation insurers, transport accident insurers, private health funds); 
• our professional advisors (e.g. auditors and legal advisors); 
• contractors who provide services to our business operations (e.g. software suppliers of our systems); 
• government and regulatory authorities and other organisations, where required or authorised by or under an Australian law; and 
• our authorised technology partners for the purpose of de-identifying personal and sensitive information to enable I-MED to then use that de-identified information for data projects that are described at Your Privacy | I-MED Radiology Network from time to time. 

The personal and sensitive information we collect about you 

 The personal information (including sensitive information) we collect and hold about you may include: 

• identity and other general personal information - such as your name; contact details; sex; gender; date of birth; role or profession; place of employment. 
• health information – including any information about your health such as vaccination status and results of any drug and alcohol tests, allergies or dietary requirements that you have provided to us. 
• recruitment information – any information related to assessing your job application (for example, your working history, qualifications and the results of any police or background checks). 
• payment information – e.g. bank account and superannuation fund details for prospective employees. 
• employment information – such as your tax file number, visa and work rights status. 

Why and how we collect and hold your personal and sensitive information  

We may collect personal information (including sensitive information) about you from: 

• you (e.g. when you contact us by phone, email or our websites, or when you submit a job application); 
• recruiters; 
• the referees you provided when applying for a job with us; or 
• police or background check organisations. 

When we collect your personal information (including sensitive information) from someone else, we do so on the basis that they have your consent to provide the information to us or are otherwise required or authorised by law to provide it to us. 

Why we need your personal and sensitive information and how we use it   

The main reason we collect, hold, use and disclose your personal information (including sensitive information) is for the management of our recruitment processes, the engagement of and provision of services to us by our contractors and their employees, and the maintenance of employee records. 

Use of personal information 

We use your personal information (including sensitive information) to: 

• determine whether to make you an offer of employment or engage you under a contract if you apply for a role or position with us; 
• carry out administrative services (e.g. payroll, billing, practice accreditation and statistical analysis); 
• comply with laws and assist government or law enforcement agencies where we are required or authorised to do so; and 
• manage our security and risks such as supporting the management of our information security and network procedures to prevent cyber-attacks, unauthorised access and other criminal or malicious activities. 

Sharing your personal and sensitive information  

We may disclose your personal information (including sensitive information) to: 

• the referees you provided when applying for a job with us; 
• our third party service providers as may be necessary to progress your job application;  
• government and regulatory authorities and other organisations, where required or authorised by or under an Australian law; and 
• relevant authorities to undertake police or background checks. 

We take a number of measures designed to keep your personal and sensitive information secure. I-MED is subject to strict obligations under certain State and Territory laws for creating and maintaining health information and records.

Generally, as a minimum, we keep health information as follows:

• in the case of health information collected while an individual was an adult – for at least 7 years from the last occasion we provided health services to the individual; or
• in the case of health information collected while an individual was under the age of 18 years – at least until the individual turns 25.

Prior medical images of you are important to help identify changes in you over time, to detect abnormalities, and monitor the effectiveness of treatments. Prior images of you are currently not able to be stored in your MyHealth Record.

You may request access to, request a copy of or ask us to correct or update your personal information (including sensitive information) at any time. We will ask you to verify your identity before the information is provided or changes are made. If you are a patient, we recommend that you obtain any results from your Referrer, who is in the best position to explain them to you knowing all of your medical history. On this basis, your radiology report will be made available to you 7 days after it has been made available to your Referrer.

Requesting access can be done by contacting any I-MED clinic if you are a patient. If you are not a patient, please refer to the contact details below or visit your closest I-MED clinic.  If we refuse your request for access to or correction of your personal information, we will tell you why and advise you of any next steps. You may complain about our refusal, see Complaints.

We try to respond to your access or correction requests within 30 days of your request. If it will take longer than this, we will let you know.

Where we are not able to fulfil your request to access or correct your information for a legal or other reason, we will let you know why.

If you have a question or complaint about your privacy or how we have dealt with your information, please use the form provided by our clinic staff or the form available online.  Your question or complaint can be submitted as follows:

I-MED Radiology Network
Attention: Privacy Officer
GPO Box 514, Sydney NSW 2001
Email: privacy@i-med.com.au
website: Your Privacy | I-MED Radiology Network

Any complaint will be investigated, and a response will be sent to you.

If you're not happy with the way we handle your query or your information (including our response to your request to access or correct your personal information), you have a right to lodge a complaint with the Office of the Australian Information Commissioner – visit oaic.gov.au.

If you are Former Staff or a Candidate and you have any questions in relation to our handling of your personal or sensitive information, please contact HR@I-med.com.au or use the contact information above.

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We may also use third party analytics tools to help us gather and analyse this information.

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This website may contain links to websites operated by third parties. Those links are provided for your convenience and may not remain current or be maintained. We have no control over and are not responsible for any content or privacy practices of those linked websites. As the privacy policies that apply to those other websites may differ substantially from ours, we encourage you to read them before using those websites.

We are related to the following companies:

I-MED Queensland Pty Ltd ABN 79 010 928 613

I-MED Central Queensland Pty Ltd ABN 64 088 326 514

Cairns Radiology Pty Ltd ABN 71 127 377 066

I-MED New South Wales Pty Limited ABN 45 095 617 244

I-MED Services Pty Limited ABN 24 100 434 991

I-MED Victoria Pty Limited ABN 19 080 845 594

I-MED Western Australia Pty Ltd ABN 40 128 525 075

I-MED Regional Pty Limited ABN 81 095 630 792

I-MED Northern Territory Pty Ltd ABN 99 084 845 787

Alfred Medical Imaging North Sydney Pty Ltd ABN 42 613 135 998

I-TeleRAD Pty Ltd ABN 86 087 098 717

The Privacy Policy is effective from 3 February 2025. We may make changes to the Privacy Policy, our processes, or systems. Significant changes will be notified on this website. Any changes will be effective from the date they are made or otherwise stated.