Payment and fees
We provide high quality diagnostic imaging services at more than 230 clinics around Australia. Find out how to pay your invoice and read more about our billing policy and fees.
Payment and fees
We provide high quality diagnostic imaging services at more than 230 clinics around Australia. Find out how to pay your invoice and read more about our billing policy and fees.
How can I pay my invoice?
We have several options for you to pay your account for imaging services.
We ask you to settle your account in full on the day of your examination or procedure. If the service provided is eligible for a Medicare rebate, the clinic staff will claim your invoice with Medicare on your behalf. Medicare will pay the rebate into the registered nominated bank account within 24-48 hours. All I-MED Radiology clinics accept payment via cash, money order, EFT and credit card (Visa and MasterCard only). If you have difficulties paying your account in full on the day of the examination, please speak with the clinic to discuss payment options. Find out more here.
Contact our Accounts team by phone (03) 8587 5344 (Mon-Fri) during business hours, or by email at accounts@i-med.com.au for any invoice-related queries. Our Accounts team is based in Melbourne and business hours are based on local Melbourne time.
How much will my medical imaging procedure cost?
The cost of your procedure will vary depending on the type of medical imaging service your healthcare practitioner requests. We will provide you with an estimate of the cost either at the time of booking your appointment or, for online appointments, in a follow-up phone call from one of our team.
We base this estimated fee on the information provided which directly relates to the Medicare billing code of the service you require. In some situations, this price may change once we have physically sighted your request and performed the service.
If an out-of-pocket fee is applicable, we require full payment on the day of the service.
We manage services performed in Accident & Emergency departments and inpatient treatment in private hospitals differently to outpatient services. Find out more in our frequently asked questions.
Australia’s largest network of medical imaging specialists
Our network is responsible for scanning more than 6 million patients each year.
To deliver high quality truly local healthcare on a national scale to every patient, we must invest in our people, systems and technology.
Our billing policy keyboard_arrow_down
We use a mixed-billing policy. Mixed-billing means that fees are made up of the Medicare rebate amount plus a provider fee, commonly known as ‘a gap’ fee.
To provide you with the highest quality imaging services and better healthcare outcomes, we invest in the latest equipment and technology. By charging a gap fee, we can maintain and continually upgrade our equipment and ensure that you receive the best possible care.
- Learn more about our billing policy, including Medicare eligibility, gap fees and more, in our frequently asked questions.
- Click here for information on paying your invoice.
Understanding Medicare radiology billing keyboard_arrow_down
Many factors influence whether your medical imaging procedure can be partially covered by Medicare, with an out-of-pocket gap fee. The following factors are just some of the considerations that influence the cost of your procedure.
To be eligible for a Medicare rebate, the service:
- needs to be listed in the Medicare Benefits Scheme (MBS) (Medicare item code)
- depends on the reason for the medical imaging service meeting MBS Medicare requirements (Clinical reason)
- depends (for some medical imaging services) on your age at the time of the service (Age)
- sometimes depends on the specialty of the doctor (GP or Specialist) who refers you for the medical imaging service (Requesting practitioner)
Magnetic Resonance Imaging (MRI) costs depend on whether:
- the machine is licensed by Medicare
- the referring doctor is a Specialist or GP (for limited scans)
- the clinical reason for the MRI meets Medicare criteria
Learn more about Medicare eligibility, gap fees, health care card holder exemptions, inpatient billing and private health insurance cover, in our frequently asked questions.