November 9, 2021

COVID-19 information for patients

November 9, 2021

COVID-19 information for patients

At I-MED Radiology, the safety of our patients and staff is our highest priority. While we are experiencing many changes from the impacts of COVID-19, our commitment to providing you with a safe and reliable diagnostic imaging service, remains unchanged.   

Our clinics adhere to strict protocols to ensure that you are kept safe during your visit. These include infection control, cleaning and disinfection that meet the Department of Health standards. 

I-MED staff COVID-19 vaccination policy

Throughout the COVID-19 pandemic, I-MED has taken all necessary steps to ensure that the safety of our staff and patients is the highest priority.  

When you visit one of our clinics, you can be assured that the I-MED staff who look after you will be vaccinated against COVID-19. I-MED now requires all patient-facing staff to receive the COVID-19 Vaccination and maintain a current COVID-19 Vaccination Status unless they have a valid medical exemption. 

While we do require our staff to be fully vaccinated, we will continue to provide our patients with healthcare regardless of whether they have had a COVID-19 Vaccination, to allow appropriate access to healthcare services for the purpose of diagnosis, health management and treatment. This decision aligns with I-MED’s Patient Charter and the Australian Charter of Healthcare Rights.  

Current requirements and restrictions per State and Territory:

NSW: 

  • Mandatory mask wearing for patients and guests when visiting an I-MED clinic*
  • For obstetric scans (suburban clinics) - Partners are welcome to attend the last 10 minutes of the scan, provided they are wearing a mask. Partners will be asked to wait outside in the reception area until the last 10 minutes, when they will be allowed in
  • For obstetric scans (in hospital sites) - Partners can only attend if they provide evidence of COVID-19 vaccination and may be required to wait outside, pending waiting room capacity, until the appointment starts. If patients wish to include their unvaccinated partners in the ultrasound experience, then it may be possible for the patient to Facetime (or similar) with their partners toward the end of the scan. Details will be discussed at the clinic on the day

VIC:

  • Mandatory mask wearing for patients and guests when visiting an I-MED clinic*
  • Observe social distancing in waiting rooms 
  • Patients to attend clinics only (excluding carers and guardians who must also follow mandatory mask rule)
  • For obstetric scans – partners are permitted to attend if fully vaccinated

QLD: 

  • Mandatory mask wearing for patients and guests when visiting an I-MED clinic*
  • COVIDSafe QR code and registration upon arrival at hospital based I-MED clinics
  • Observe social distancing in waiting rooms 
  • In hospital settings - unvaccinated carers, parents, and guardians may attend but only under specific conditions (please reach out to the hospital to understand if there are local requirements). Other general restrictions include, all unvaccinated guests accessing these facilities will need to wear a mask, they may be restricted in their movements within the hospital and must maintain appropriate social distancing at all times
  • For obstetric scans – partners are permitted to attend scans, but must comply with mask requirements

ACT:

  • Mandatory mask wearing for patients and guests when visiting an I-MED clinic*
  • Observe social distancing in waiting rooms 
  • Patients to attend clinics only (excluding carers, guardians & partners for obstetric scans who must also follow mandatory mask rule) 
  • All partners can attend obstetric scans regardless of vaccination status

WA:

  • Mandatory mask wearing for patients and eligible guests when visiting an I-MED clinic*
  • Patients to attend clinics only (excluding carers and guardians) to comply with social distancing and waiting room capacity limits
  • COVIDSafe QR code and registration upon arrival at an I-MED clinic 
  • For obstetric scans - Partners are welcome to attend the last 10 minutes of the scan provided they can show evidence of COVID-19 vaccination. Partners will be asked to wait outside in the reception area until the last 10 minutes, when they will be allowed in. If patients wish to include their unvaccinated partners in the ultrasound experience, then it may be possible for the patient to Facetime (or similar) with their partners toward the end of the scan. Details will be discussed at the clinic on the day

TAS:

  • Mandatory mask wearing for patients and guests when visiting an I-MED clinic*
  • Observe social distancing in waiting rooms 
  • Patients to attend clinics only (excluding carers and guardians who must also follow mandatory mask rule)
  • For obstetric scans – partners are permitted to attend scans, but must comply with mask requirements  

NT:

  • Mandatory mask wearing for patients and guests when visiting an I-MED clinic*
  • Observe social distancing in waiting rooms  
  • For obstetric scans – partners are permitted to attend scans, but must comply with mask requirements

SA:

  • Mandatory mask wearing for patients and guests when visiting an I-MED clinic*
  • COVIDSafe QR code and registration upon arrival at an I-MED clinic 
  • Observe social distancing in waiting rooms 
  • Patients to attend clinics only (excluding carers and guardians who must also follow mandatory mask rule)
  • For obstetric scans – partners are permitted to attend, but must comply with mask requirements

*Should you have a lawful mask exemption you must tell us at the time of making a booking. 

Precautionary Rapid Antigen Tests (RATs)

For some procedures, where contact with airways and/or heavy breathing is involved, patients may be asked to complete a precautionary RAT before their procedure. This may include arriving 15 minutes prior to your appointment to allow time to complete the RAT. Patients will be provided further instructions if a RAT is required. Precautionary RAT testing is part of I-MED’s ongoing effort to keep both our patients and staff safe.

Obstetric ultrasound attendance

Obstetric ultrasounds can take longer than a standard ultrasound and there is limited space in the sonography rooms. Depending on the risk of COVID-19 transmission in your local area at the time of your scan, your partner may not be able to attend the ultrasound or can only attend in the final 10 minutes of the scan. 

We recommend that you refer to the current restrictions on obstetric ultrasound attendance, listed above in your State or Territory, or check with the clinic you have booked in with. 

In the instance where your partner will not be permitted to attend, FaceTime or video calling may be an option. We understand this may be disappointing for some patients, but these measures are in place for the protection of both our patients and staff. Please note we also request that patients do NOT bring young children with them to the clinic. 

Social distancing guidelines for our clinics

In accordance with Department of Health guidelines, and to ensure the safety of our patients and staff, we are limiting the number of people allowed in our waiting rooms. In some of our smaller clinics, you may find that PATIENTS ONLY are permitted into the waiting room. Exceptions are when a patient requires a carer, or the patient is a child. 

When standing at or near the counter, please observe the social distancing guidelines as indicated. 

Mandatory registration for visitors

In line with COVIDSafe requirements, I-MED must keep a register of everyone who visits our clinics in New South Wales and Victoria.  Patients and visitors will be asked to scan the QR code and register, to assist in swift contact tracing in the event of an infection. The QR code can be found at the entrance to the clinic and in the reception area.

Preventing the spread of infection

At I-MED Radiology, the safety of our patients and staff is our highest priority. Many of our patients are elderly or immune-compromised, so it is vital that we adhere to the strictest infection prevention measures. We have hand sanitisers available for use at all our clinics, in some clinics our staff will be wearing masks, and patients may also be asked to wear a mask as well. If you have a mask, please bring it with you.

If you are feeling unwell, or you have any cold or flu-like symptoms and your scan is not urgent we ask you to stay home, and contact your clinic to rebook your appointment.

Our strict adherence to hygiene during the pandemic

We are closely following Department of Health guidelines for infection control and environmental cleaning and disinfection at all our clinics. Our radiologists and clinic staff are utilising appropriate personal protection equipment, every room is cleaned between patients , and disposable linen used ore reusable linen changed between procedures. With each examination we are following Department of Health protocols for the management of patients, while ensuring all working areas and workstations are kept in continual state of cleanliness.

Providing exceptional care when our patients need it most

During the COVID-19 pandemic, it is more important than ever that we maintain our vital diagnostic imaging services to our practitioners and patients.  Our committed radiologists and clinic staff are continuing to provide high quality and expert care, delivering better health outcomes for patients across Australia.