August 17, 2021

COVID-19 information for patients

August 17, 2021

COVID-19 information for patients

At I-MED Radiology, the safety of our patients and staff is our highest priority. While we are experiencing many changes from the impacts of COVID-19, our commitment to providing you with a safe and reliable diagnostic imaging service, remains unchanged.   

Our doors remain open during the latest restrictions, with strict protocols enforced, to ensure that you are kept safe during your visit. These include infection control, cleaning and disinfection that meet the Department of Health standards. 

As your visit to an I-MED clinic is for medical treatment, you will also be exempt from the current stay at home orders and will be free to travel beyond any 5km or 10km travel restrictions. We recommend that you keep your booking information as evidence of this exemption. 

Current requirements and restrictions per State and Territory:

NSW: 

  • Mandatory mask wearing when visiting an I-MED clinic* 
  • COVIDSafe QR code and registration upon arrival at an I-MED clinic 
  • Observe social distancing in waiting rooms 
  • Patients to attend clinics only (excluding carers and guardians who must also follow mandatory mask rule)
  • For obstetric scans – partners will not be permitted to attend in any LGA that is in lockdown (throughout Greater Sydney and Regional NSW) 

VIC:

  • Mandatory mask wearing when visiting an I-MED clinic* 
  • COVIDSafe QR code and registration upon arrival at an I-MED clinic 
  • Observe social distancing in waiting rooms 
  • Patients to attend clinics only (excluding carers and guardians who must also follow mandatory mask rule)
  • For obstetric scans – partners will not be permitted to attend 

QLD: 

  • Mandatory mask wearing when visiting an I-MED clinic (South East QLD only)*
  • COVIDSafe QR code and registration upon arrival at an I-MED clinic 
  • Observe social distancing in waiting rooms 
  • Patients to attend clinics only (excluding carers and guardians who must also follow mandatory mask rule). 
  • For obstetric scans – partners can attend scan for the final 10 minutes (South East QLD only) 

ACT:

  • Mandatory mask wearing when visiting an I-MED clinic* 
  • COVIDSafe QR code and registration upon arrival at an I-MED clinic 
  • Observe social distancing in waiting rooms 
  • Patients to attend clinics only (excluding carers and guardians who must also follow mandatory mask rule). 
  • For obstetric scans – partners will not be permitted to attend 

WA:

  • Observe social distancing in waiting rooms 
  • COVIDSafe QR code and registration upon arrival at an I-MED clinic 

TAS:

  • Mandatory mask wearing when visiting an I-MED clinic* 
  • COVIDSafe QR code and registration upon arrival at an I-MED clinic 
  • Observe social distancing in waiting rooms 
  • Patients to attend clinics only (excluding carers and guardians who must also follow mandatory mask rule)
  • For obstetric scans – partners will not be permitted to attend scans  

NT:

  • Observe social distancing in waiting rooms  
  • COVIDSafe QR code and registration upon arrival at an I-MED clinic  

SA:

  • Mandatory mask wearing when visiting an I-MED clinic* 
  • COVIDSafe QR code and registration upon arrival at an I-MED clinic 
  • Observe social distancing in waiting rooms 
  • Patients to attend clinics only (excluding carers and guardians who must also follow mandatory mask rule)
  • For obstetric scans – partners will not be permitted to attend scans 

*Should you have a lawful mask exemption you must tell us at the time of making a booking. 

Obstetric ultrasound attendance

Obstetric ultrasounds can take longer than a standard ultrasound and there is limited space in the sonography rooms. Depending on the risk of COVID-19 transmission in your local area at the time of your scan, your partner may not be able to attend the ultrasound or can only attend in the final 10 minutes of the scan. 

We recommend that you refer to the current restrictions on obstetric ultrasound attendance, listed above in your State or Territory, or check with the clinic you have booked in with. 

In the instance where your partner will not be permitted to attend, FaceTime or video calling may be an option. We understand this may be disappointing for some patients, but these measures are in place for the protection of both our patients and staff. Please note we also request that patients do NOT bring young children with them to the clinic. 

Social distancing guidelines for our clinics

In accordance with Department of Health guidelines, and to ensure the safety of our patients and staff, we are limiting the number of people allowed in our waiting rooms. In some of our smaller clinics, you may find that PATIENTS ONLY are permitted into the waiting room. Exceptions are when a patient requires a carer, or the patient is a child. 

When standing at or near the counter, please observe the social distancing guidelines as indicated. 

Mandatory registration for visitors

In line with COVIDSafe requirements, I-MED must keep a register of everyone who visits our clinics in New South Wales and Victoria.  Patients and visitors will be asked to scan the QR code and register, to assist in swift contact tracing in the event of an infection. The QR code can be found at the entrance to the clinic and in the reception area.

Preventing the spread of infection

At I-MED Radiology, the safety of our patients and staff is our highest priority. Many of our patients are elderly or immune-compromised, so it is vital that we adhere to the strictest infection prevention measures. We have hand sanitisers available for use at all our clinics, in some clinics our staff will be wearing masks, and patients may also be asked to wear a mask as well. If you have a mask, please bring it with you.

If you are feeling unwell, or you have any cold or flu-like symptoms and your scan is not urgent we ask you to stay home, and contact your clinic to rebook your appointment.

Our strict adherence to hygiene during the pandemic

We are closely following Department of Health guidelines for infection control and environmental cleaning and disinfection at all our clinics. Our radiologists and clinic staff are utilising appropriate personal protection equipment, every room is cleaned between patients , and disposable linen used ore reusable linen changed between procedures. With each examination we are following Department of Health protocols for the management of patients, while ensuring all working areas and workstations are kept in continual state of cleanliness.

Providing exceptional care when our patients need it most

During the COVID-19 pandemic, it is more important than ever that we maintain our vital diagnostic imaging services to our practitioners and patients.  Our committed radiologists and clinic staff are continuing to provide high quality and expert care, delivering better health outcomes for patients across Australia.