I-MED Radiology embraces digital solutions to provide our patients with an improved experience throughout their journey with us. These solutions offer convenience, accessibility, time efficiency, patient empowerment, improved coordination of care, and enhanced communication, all of which contribute to a more efficient and patient-centered healthcare experience.  

The security of your (patient) data is of the utmost importance. Rest assured, I-MED Radiology takes this responsibility very seriously, and has implemented stringent measures to uphold the confidentiality and integrity of your information and protect it from unauthorised access.  

I-MED Radiology uses mobile SMS (text-message) communication to patients (or their authorised carer/guardian) in the following instances: 

1. Online appointment management  

If a doctor electronically requests a radiology test for you, you will receive a link via text message. This secure link will allow you to conveniently book your appointment, saving you time and effort. To ensure the utmost security and protect your confidential information, we have implemented additional measures to verify your identity. When you receive the link to book your appointment, you will be prompted to enter your date of birth and a one-time password (OTP) that will be sent to your mobile number at that time. This two-step verification process ensures that only you, the authorised patient, can access and book the appointment online. 

2. Accessing results 

After your visit to our clinic, we will send you a secure access link via SMS. When you receive the link to view your images, you will be prompted to enter your date of birth and a one-time password (OTP) that will be sent to your mobile number at that time. This will then grant you access to view your images and results dashboard, empowering you to stay informed about your health status. 

3. Invoice payment request/reminders 

In cases where out-of-pocket payment is required and not settled on the service date, or if you attend a hospital emergency or are admitted to an inpatient ward, our accounts team will issue a link to our secure payment portal via SMS. Upon first-time access, patients will be required to create a password to access their payment portal thereafter. This ensures a hassle-free and secure payment process for you.

We completely understand if you have concerns or feel uncomfortable about clicking on links. Your peace of mind is important to us, and we want to assure you that we have alternative options available to access our online services.

If you prefer not to click on links, you can directly visit our website to access the I-MED Radiology online booking system, patient results, and payment portal. Simply navigate to our website and look for the designated sections where you can verify your identity and complete the intended action securely.

By utilising SMS communication in this way, we aim to provide you with a more streamlined experience, reducing the need for additional paperwork and enabling you to manage your healthcare with greater ease. 

Should you have any concerns or questions regarding the security of your data or any aspect of our technology-enabled processes, please do not hesitate to reach out to our dedicated team. We are here to address any queries you may have and to prioritise your peace of mind.