Billing information

I-MED Radiology Network has a number of options for patients to pay their account. For more information on I-MED fees and account payments visit our FAQs at the bottom of the page or make contact with our team.

Billing information

I-MED Radiology Network has a number of options for patients to pay their account. For more information on I-MED fees and account payments visit our FAQs at the bottom of the page or make contact with our team.

Account payment options

I-MED Radiology Network has a number of options for patients to pay their account. Click on one of the payment methods below for detailed instructions.  For more information on I-MED fees and account payments visit our FAQs or contact one of our team. 

Pay online by credit card

You can pay your account online via ‘Bpoint’, our secure online payments gateway. Online payments are accepted via Visa or MasterCard. A receipt will be sent to you the next business day. To pay online, please click on the Biller code that appears on your invoice (the biller code appears next to the BPAY symbol at the bottom of the invoice.

Pay by BPAY

Contact your financial institution to register for BPAY. Once registered, look for the BPAY details on the bottom of your I-MED Radiology invoice.

Pay by Cheque

When paying by cheque, please complete the tear-off section at the bottom of your invoice and include it with your cheque in an envelope addressed to:

I-MED Radiology Network
Accounts Department
PO Box 5038
Brandon Park, VIC 3150

Pay by telephone

Payment via telephone can be made 24/7 by calling 1300 868 054. You’ll need your I-MED invoice number and Visa or MasterCard to complete the payment.  A receipt will be sent to you the next business day.

Pay in person

You can pay in person at any of clinics, in more than 200 locations around Australia.  We accept cash, cheque or credit card (Visa or MasterCard only).

Frequently Asked Questions (FAQs)

Is my medical imaging procedure covered by Medicare?

Many medical imaging procedures are partially covered by a Medicare rebate, meaning the rebate from Medicare is often less than the actual cost of providing the service. For this reason there is usually a “gap” payment charged to the patient. The gap payment is the difference between the fee for our services and the Medicare rebate.  The size of the gap payment varies depending on the type and number of examinations, and the complexity. Additionally, for some examinations, there may not be a Medicare rebate at all. Pensioners and healthcare card holders are bulk billed for most Medicare rebateable examinations; however, there are a small number of examinations, including most interventional procedures, where an out-of-pocket expense will be incurred.

My procedure was done while I was an inpatient at a private hospital. Will my private health fund cover the cost? How much will I be out of pocket?

For inpatient treatment at private hospital facilities, I-MED Radiology seeks to maintain a “no gap” agreement with most major private health funds. If you belong to one of these funds, you will not incur out-of-pocket expenses for medical imaging services that are eligible for the Medicare rebate. If your private health fund does not have a “no gap” agreement with I-MED Radiology or the service is not eligible for a Medicare rebate, you may incur additional fees while you are an inpatient. 

I-MED Radiology supports affordable healthcare, and we cap out-of-pocket expenses for medical imaging services per hospital admission. Note that this fee cap does not apply to imaging services provided outside of normal business hours, and for imaging services and medical consumables not covered by Medicare or your private health fund. For more on inpatient fees information, please click here

How much will my procedure cost?

I-MED Radiology fees vary depending on the type of examination or procedure requested on the patient’s referral. Patients are advised of costs associated with their procedure or examination at the time of booking their appointment. Patients are encouraged to contact I-MED Radiology should they have any queries regarding fees.

What is the I-MED billing policy?

I-MED Radiology is a business that provides high quality diagnostic imaging services in more than 200 clinics located around Australia.  I-MED Radiology bulk bills all pensioners and health care card holders for most Medicare-rebateable examinations and procedures. However, there are a small number of examinations, including most interventional procedures, where an out-of-pocket expense will be incurred. Fees charged by our clinics vary depending on the procedure or examination requested and on the number of tests performed. Patients are advised of costs associated with their procedure or examination at the time of booking their appointment.

If imaging is performed outside normal clinic business hours or via a hospital Emergency Department, an additional charge will be incurred which is not claimable via Medicare or your Private Health Insurance. 

We appreciate full payment of your account on the day of examination. We can also lodge Medicare claims electronically, so that Medicare rebates are automatically sent to your nominated bank account.

Why is there no Medicare rebate for my examination?

There are a number of procedures that are not included in the Medicare Benefits Scheme and as such, there is no rebate available. For these procedures, I-MED Radiology will issue an invoice and the patient is responsible for payment of this invoice. Patients are advised of costs associated with their procedure or examination at the time of booking their appointment.  

What if I am a Veterans Affairs card holder?

The Department of Veterans Affairs (DVA) covers the cost of x-rays, nuclear medicine imaging, ultrasound and CT for Gold DVA cardholders.  Some procedures, such as MRI are not automatically covered for Gold DVA cardholders. DVA White cardholders have more limited cover. All DVA cardholders are advised to contact the DVA to discuss their coverage prior to any medical imaging examination or procedure. I-MED advises patients of costs associated with their procedure or examination at the time of booking their appointment. 

What is the 'Gap fee' or 'out-of-pocket' expense?

A ‘Gap fee’ or ‘out-of-pocket' expense is the difference between any Medicare rebate you receive and I-MED Radiology's fee for this examination or procedure.  The size of the gap or out-of-pocket expense depends on the type of examination or procedure requested by the requesting practitioner. 

What if I cannot pay my account by the due date?

Please contact the I-MED Radiology Accounts Department on (03) 8587 5344 (Mon-Fri) during business hours, to discuss payment arrangements. 

What does my private health insurance cover?

Private health insurance covers medical imaging services for private hospital inpatients (ie patients who are admitted to a private hospital) only. The level of coverage depends on the individual health fund and any agreements that may be in place. We advise all inpatients to contact their private health fund to confirm whether imaging services are covered by their policy.

What is the inpatient 'cap'?

I-MED Radiology recognises that at times, hospital stays can result in large out-of-pocket expenses for patients. To help contain these expenses, I-MED caps out-of-pocket expenses for medical imaging services per hospital admission. Please contact us on (03) 8587 5344 during business hours (Mon-Fri) for the current cap level. Please note that this fee cap does not apply to imaging services provided outside normal business hours or for imaging services of medical consumables not covered by Medicare or a private health fund. 

When and how do I pay my account?

All patients are asked to settle their account on the day of their examination or procedure. All I-MED clinics accept payment via cash, cheque, money order, EFT and credit card (Visa and MasterCard only). Should patients experience difficulties paying their account, they are encouraged to contact our I-MED Accounts Department on (03) 8587 5344 during business hours (Mon-Fri) to discuss possible payment arrangements.

What is an after hours surcharge?

If you require medical imaging services outside normal business hours, an additional charge – known as an ‘after hours surcharge’ – may be incurred.  This surcharge is in addition to the standard I-MED Radiology fee. Surcharges are not claimable via Medicare or private health funds. Concession card discounts do not apply to after hours’ surcharges.

What if I am covered under workers' compensation?

For Workcover or TAC claimants, I-MED Radiology will invoice your agent directly with the relevant claim and approval number. It is important that you provide us with the details of your insurance company, employer and claim details at the time of your examination to avoid any delays. Please note that if an invoice is rejected, the patient is responsible for payment. If you are unsure if your examination will be covered, please contact your employer or agent to discuss prior to your appointment with I-MED Radiology. 

How do I contact your Accounts Department?

You can contact the I-MED Radiology Accounts Department by telephone on (03) 8587 5344 (Mon-Fri) during business hours or by email at Accounts.receivable2@i-med.com.au