InteleViewer upgrade
To maintain your access to your I-MED Radiology bookmark, it may be necessary to upgrade your InteleViewer version before the upcoming PACS system security update. Below, you'll find step-by-step instructions on how to upgrade.
InteleViewer upgrade
To maintain your access to your I-MED Radiology bookmark, it may be necessary to upgrade your InteleViewer version before the upcoming PACS system security update. Below, you'll find step-by-step instructions on how to upgrade.
Important service update
An upgrade to your InteleViewer version may be required to maintain your access to the I-MED Radiology bookmarks. As we prepare to implement a security update to our PACS system, we ask that you please upgrade your InteleViewer versions 4-12-1 and preceding, as they will cease to function post security update.
Who needs to upgrade?
An upgrade is only required if you meet the following conditions:
- You are using an InteleViewer version 4-12-1 or preceding, and
- You access InteleViewer via a Windows PC; or
- You access InteleViewer via a MAC operating system, please follow our guide below.
Supported versions of MacOS with InteleViewer:
System requirements
*64-bitprocessor (Intel or M1)
*Minimum of 4 GB DDR3 RAM
How to upgrade
Windows users
- Download a copy of our detailed instruction guide here.
- Here is a link to download the InteleViewer Removal Tool
Mac users choosing to upgrade
- Download a copy of our detailed instruction guide here.
How to check your InteleViewer version
To identify your InteleViewer version, open the application and check the login window. Watch the animation below for guidance.
Mac users: What if my macOS is not supported? keyboard_arrow_down
Due to InteleViewer software incompatibility with some of the later releases of macOS (Monterey, Ventura) we discourage upgrading to the latest version of InteleViewer, as you may experience performance issues with the software due to the incompatibility.
Options:
- Continue using your current InteleViewer version
- Contact our team to explore alternate InteleViewer versions (an older version may be more compatible)
- Use the InteleConnect portal:
National https://pacs.i-med.com.au/Portal/app#/
Regional https://pacs.ril.com.au/Portal/app#/
Support keyboard_arrow_down
To assist you in upgrading to the latest InteleViewer version, support is available from our dedicated Referrer Success Team. If you encounter any difficulties or concerns, we encourage you to contact us to guide you through the upgrade process and address any questions or issues you may have.
You can contact our team by phone or email:
Phone: 1300 147 852 (Mon-Fri business hours)
Email: KAS@i-med.com.au