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InteleViewer upgrade

To maintain your access to your I-MED Radiology bookmark, it may be necessary to upgrade your InteleViewer version before the upcoming PACS system security update. Below, you'll find step-by-step instructions on how to upgrade.

InteleViewer upgrade

To maintain your access to your I-MED Radiology bookmark, it may be necessary to upgrade your InteleViewer version before the upcoming PACS system security update. Below, you'll find step-by-step instructions on how to upgrade.
Close up of hands typing on a keyboard

Important service update

An upgrade to your InteleViewer version may be required to maintain your access to the I-MED Radiology bookmarks. As we prepare to implement a security update to our PACS system, we ask that you please upgrade your InteleViewer versions 4-12-1 and preceding, as they will cease to function post security update.

Who needs to upgrade? 

An upgrade is only required if you meet the following conditions:

  1. You are using an InteleViewer version 4-12-1 or preceding, and
  2. You access InteleViewer via a Windows PC; or
  3. You access InteleViewer via a MAC operating system, please follow our guide below.

Supported versions of MacOS with InteleViewer:

System requirements

*64-bitprocessor (Intel or M1)

*Minimum of 4 GB DDR3 RAM

InteleViewer Table
Inteleviewer later versions

How to upgrade

Windows users

Mac users choosing to upgrade

  • Download a copy of our detailed instruction guide here. 

How to check your InteleViewer version

To identify your InteleViewer version, open the application and check the login window. Watch the animation below for guidance.

Animation to check what version of InteleViewer you are running.

Mac users: What if my macOS is not supported? keyboard_arrow_down

Due to InteleViewer software incompatibility with some of the later releases of macOS (Monterey, Ventura) we discourage upgrading to the latest version of InteleViewer, as you may experience performance issues with the software due to the incompatibility.

Options: 

Support keyboard_arrow_down

To assist you in upgrading to the latest InteleViewer version, support is available from our dedicated Referrer Success Team. If you encounter any difficulties or concerns, we encourage you to contact us to guide you through the upgrade process and address any questions or issues you may have.  

You can contact our team by phone or email: 

Phone: 1300 147 852 (Mon-Fri business hours)
Email: KAS@i-med.com.au