Exceptional patient care

 

At I-MED Radiology, patients are at the centre of everything we do.  Treating patients with care and compassion is not only key to delivering an excellent patient experience, it is a cornerstone of our values.  

Feeling nervous?

We understand that many patients can feel anxious or nervous prior to their radiology examination. To help prepare for our examination, patients can read up on their procedure here. Should patients have any additional questions, they can contact our customer care team via email here or speak to one of our reception staff on the day of their examination. 

Contact us - For patients

At I-MED, our aim is deliver an excellent service experience to every patient, every time. Your feedback helps us create a better experience for all our patients and we encourage patients to share their I-MED experience with us.  
Patients can contact us by:
 

  • Submitting your feedback online via our Feedback page 
  • Completing a patient survey here
  • Completing a patient survey in the clinic following your examination.  These forms are available at reception and can be returned by ‘reply-paid’ post or handed in to the clinic.
  • Sending an email

Contact us - Referring practitioners

Referring practitioners can contact our Support team by calling 1300 147 852, Monday –Friday (during business hours).