Impact Report_2025

• Exceptional Patient Reach and Care: I-MED provided care for over 2.5 million patients across Australia and New Zealand, achieving a strong Patient Net Promoter Score (NPS) of 72 and supporting 450+ hospitals globally with teleradiology services.
• Commitment to Diversity and Inclusion: The organization maintains a highly inclusive workplace, featuring a 73% female workforce and achieving 50% female representation in senior management positions across Australia and New Zealand.
• Meaningful Environmental Action: Demonstrating a tangible commitment to reducing their environmental footprint, I-MED successfully diverted 115 tonnes of waste from landfills and recycled an additional 28 tonnes.

Download Full Report for FY25

I-MED prioritises exceptional patient experiences, community access, and technological innovation. In FY25, the network cared for over 2.5 million patients and achieved a strong Patient Net Promoter Score (NPS) of 72. To expand access in underserved areas, I-MED rolled out remote MRI capabilities in 16 regional communities and opened new clinics, such as the Fraser Cove facility in New Zealand. Furthermore, they are actively investing in digital innovation, including the use of AI technology to accelerate report turnaround times by up to 70% and a comprehensive digital patient journey featuring the My I-MED portal.

Fostering a safe, inclusive, and highly skilled workforce is a central focus for the organization. I-MED boasts a 73% female workforce and has achieved 50% female representation in senior management positions across Australia and New Zealand. The company launched several employee-centric initiatives in FY25, including the "We've Got You. Period." program, and comprehensive Mental Health First Aid training to support psychological safety. Their commitment to physical safety resulted in a reduced Lost Time Injury Frequency Rate (LTIFR) of 4.5.

I-MED is taking tangible steps to reduce its environmental footprint through decarbonization and responsible waste management. A major milestone in FY25 was the transition of 25% of the electricity supply at their larger sites to renewable sources like wind and solar. On the waste front, the network successfully diverted 115 tonnes of waste from landfills, recycled 28 tonnes of material, and introduced grass-roots programs like uniform recycling. Additionally, I-MED is investing in sustainable clinical infrastructure, highlighted by the rollout of new low-helium MRI systems.

Strong governance, data privacy, and ethical supply chains underpin I-MED's operational integrity. To streamline oversight, the company merged its Sustainability and DEI groups into a unified Sustainability & Inclusion Committee. Protecting sensitive health information remains a top priority, with the network continuing to benchmark its cybersecurity maturity against government frameworks and rolling out multi-factor authentication (MFA) across referrer systems. I-MED also actively manages supply chain risks, enforcing a strict Supplier Code of Conduct and publishing an updated Modern Slavery Statement.