Using My I-MED to view your images

View, download and share your I-MED images and reports from your mobile phone. Now available in all ACT, NSW and QLD clinics, and is being rolled out across VIC/TAS clinics over the coming months.

Using My I-MED to view your images

View, download and share your I-MED images and reports from your mobile phone. Now available in all ACT, NSW and QLD clinics, and is being rolled out across VIC/TAS clinics over the coming months.

I-MED Radiology has introduced a convenient new system for patients to view their images and reports

You can now access your radiology results from your mobile phone, safely and securely. Bonus, you don’t need to set up an account or remember log-in details.

My I-MED, our new patient results system, offers you the freedom to access your medical records as needed. If you are planning to visit new health practitioners, you have the ability to share your results with these providers, without contacting your local I-MED clinic to request copies. It is also a more environmentally friendly approach as it eliminates needing to print film/disks and paper reports.

How it works

After your scan

  1. I-MED will send you an SMS containing an online access link to view your images (expect this within 48 hours after your scan) 
  2. Click this link and follow the security steps to verify your identity by entering your date of birth 
  3. Then enter the one-time password to unlock your access (I-MED will send it via SMS)
  4. The menu page will now appear and you will be able to view your images (see below for when the report will be available), download and share your results with friends or other doctors/health practitioners  
  5. I-MED will also send your results to the health practitioner who referred your scan
  6. You will be notified by SMS when your results have been sent to your referring health practitioner - schedule a follow-up appointment to discuss your results and follow-up care
  7. Seven (7) days after your results were sent to your referring health practitioner, you will be able to view your report online, using the same link sent in step 1


Access older results

Use the 'View my images' button on this page to look-up your existing images and reports. You will first be required to enter your full name, date of birth, mobile number and one-time password (sent to your mobile during this authentication process) to validate your identity. These details must match the records within your I-MED patient file. 

Note, this is only available for scans/procedures that were performed in selected ACT, NSW, QLD clinics and is currently rolling out in VIC/TAS clinics. Records from before 1 January 2020 will not be available using this method. Please contact your local I-MED clinic here to request a copy, or for help if needed.

GIF to demonstrate the patient portal process - updated July 2022

Important

  • I-MED will need to have your correct mobile number and date of birth entered in the system for you to access your images and report with this system. Please check with your local I-MED clinic to confirm that this information is recorded accurately.
  • When you are notified that your images are ready to view, it does not mean that your doctor/health practitioner has received the final report/results. Your results will be sent to your referring health practitioner when they are ready. Please ensure you arrange a follow-up appointment with your referring health practitioner once your result is ready, so you can understand what the results mean and receive any necessary treatment.

What happens after my scan? keyboard_arrow_down

Within 48 hour period after your scan, you will receive an SMS from I-MED to notify you that your images are available. This message will include an online link for you to view your images.  

Note: The SMS will be sent to the mobile number that we currently have in your patient file, so make sure we have your most up-to-date information. 

What do I do when I get the SMS (text message) to view my images? keyboard_arrow_down

Simply click the online link sent in the message.

We’ve added additional security features, to ensure that your medical information is only accessed by you. So, once you have clicked on the link, you will be asked to: 

  1. Enter your date of birth (this will be the date of birth that we currently have in your patient file, so make sure we have your accurate information). 
  2. Verify you are the patient in question through the use of a one-time-password.  

Note: This password will be sent to your mobile number (the mobile number that we currently have in your patient file) for you to enter and validate your identity.  

What happens if I don’t get the SMS? keyboard_arrow_down

The message will be sent to the mobile number that we currently have in your patient file, so make sure we have your most up-to-date information. 

You will need to have adequate mobile reception in order to receive this text message. 

If, after 48 hours, you have not received your message, please contact the clinic where you had your imaging performed.

What happens if the date of birth validation won’t work? keyboard_arrow_down

We validate your identity using the date of birth that we currently have on record for you. 

If you receive an error message, please contact the clinic where you had your appointment, to make sure your date of birth is accurate. 

If changes need to be made to your date of birth in the system, please be patient as it may take some time for the data to synchronise and for your updated date of birth to be reflected.  

What happens if I don’t receive the one-time-password? keyboard_arrow_down

You need to be in an area with suitable mobile coverage in order to receive the one-time password. 

Make sure to wait a reasonable amount of time before requesting the resend of the one-time password. 

If you do not receive your one-time-password, or you enter the incorrect password too many times, please contact the clinic where you had your appointment. 

When can I access my report? keyboard_arrow_down

Your report will be available to view seven (7) days after it has been sent to the health practitioner/doctor who originally referred your scan.

When you access the same link provided to view your images, the ‘View Report’ button will become active in this dashboard, and you can click on it to view.

How will I know when my results have been sent to my referring practitioner? keyboard_arrow_down

I-MED will notify you by SMS when your formal results (report) has been sent to your referring health practitioner. 

This text message may serve as a prompt for you to arrange a follow up appointment with your healthcare provider for an explanation of the results and to progress with your clinical care.

Can I share my results? keyboard_arrow_down

You can share your images and/or report with anyone.  You simply need to enter the contact details of the intended recipient, and they will receive a text message/email with a link to access the results. 

The recipient of your results will also need to validate your date of birth and enter a one-time-password and then they will be able to view the images/report. 

Can I remove access to someone with whom I have shared my results? keyboard_arrow_down

Yes, if you decide to remove access to a third party with whom you have previously shared your results, simply select “revoke access” for that instance.

Can I view the results on my computer? keyboard_arrow_down

Yes. Using the ‘Share Results’ feature, simply share the results with yourself via email, to access them on your computer.

Can I print my results? keyboard_arrow_down

Yes. Using the ‘Share Results’ feature, simply share the results with yourself via email, to access them on your computer. You can then print them via your computer's print functionality.

What happened to my old My I-MED account and how do I access images before 1 January 2020? keyboard_arrow_down

If you are an existing patient you may have accessed your I-MED images and reports using your My I-MED account. Our new patient results system (also called My I-MED) has replaced this and the old website portal has been decommissioned.

To access your past images and reports, simply select 'View my images'. There is no need to enter any account username or password, as was previously required. Instead, you will be asked to enter your full name, date of birth, mobile number and one-time password for account validation (sent to your mobile during this authentication process) for access to your patient dashboard.

If your scan/s were performed before 1 January 2020, they will not be available here. Please contact your local I-MED clinic here to request a copy of your images/results.

What do I do if I need help? keyboard_arrow_down

If you are experiencing any difficulties accessing your images, please contact your local I-MED clinic for help. Click here to find details of an I-MED clinic.

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How to access your images

Use the 'View my images' button above to view your images and reports. Available in all ACT, NSW and QLD clinics, and is being rolled out across VIC/TAS clinics over the coming months.
Note: records from before 1 January 2020 will not be available using this method. Please contact your local I-MED clinic here to request a copy.

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