Enhancing Patient Privacy with MFA

In today’s digital world, cyber security is everyone’s business and a core expectation of our patients. We are making the shift to multifactor authentication (MFA) for all our online information sharing platforms to guarantee protection of our patients and their information.

Setting up MFA

Setting up your MFA takes just a few minutes, follow these simple steps to get started:

Step One: Initiate login on your PACS account

(MFA is currently available on InteleConnect, InteleViewer and InteleBrowser systems)

Step Two: If your MFA has been activated, you will be prompted to install a two-factor authenticator app on your device

Example

Here’s a list of authenticator app options:

Microsoft Authenticator: iOS | Android
Authy: iOS | Android
Duo Mobile: iOS | Android
Google Authenticator: iOS | Android

Step Three: Open your authentication app on your device

Step Four: Select option to add a new account

Step Five: Either scan the QR code or enter the code number displayed on your InteleConnect/InteleViewer/InteleBrowser login page into your authenticator app

Example

Step Six: The authenticator app will provide you with a unique security code, enter that code into the PACS on the login screen

Example

Roll out timeline

MFA is being introduced for I-MED PACS and RIL PACS on versions IntelePACS-4-16-1-R120 or later. The rollout is phased, so not all users will be activated immediately. If MFA isn’t enabled for your account yet, don’t worry, it will be activated in due course.

Contact us for support

For immediate assistance with any technical issues you may have, please call or email your Referrer Success Team using the details below.

Call us on: 1300 147 852

or email us at: referrer.success@i-med.com.au